Return Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your parcel to request a return.
Once this period has passed, return requests can no longer be accepted.

Eligibility for Returns

We accept returns for both defective and non-defective products.

To be eligible for a return:

Your item must be in the same condition as when you received it
It must be unused and unworn
It must include all original tags and packaging
A receipt or proof of purchase is required

How to Initiate a Return

To start a return:

Email us at support@cabinlow.com with your order number and the reason for the return or exchange.

You will receive a Return Authorisation Number (RAN) confirming your request.

A free return label will then be issued to you along with instructions to download, print the label, and return the parcel by mail.

Please note: return requests submitted during weekends are processed on the next working day.

Restocking Fees

There is no restocking fee.

Return Shipping Costs & Responsibility

All returns are free of charge.

Cabinlow covers the cost of return shipping for every eligible return.

Once your request is approved, a free return label will be provided along with instructions for mailing the parcel.

Returned parcels remain under your responsibility until received by our team.

We recommend using the tracked return label provided to ensure secure delivery.

Return Summary

Return Method: Return by mail
Restocking Fees: None
Product Condition: New and unused
Return Period: 30 days from delivery
Accepted Countries: Canada
Refund Processing Time: Within 7 business days

Return Address

204 rue de l’Aubade
Laval, Québec
H7W 5K2
Canada

Exceptions / Non-Returnable Items

We cannot accept returns for:

Used or worn items
Items without original packaging or tags
Personalised or final-sale items

If you are unsure whether your item is eligible, please contact us before returning it.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at support@cabinlow.com so we can resolve the issue quickly.

Exchanges

Only items damaged or defective upon delivery are eligible for exchange.

To confirm the issue occurred prior to delivery, we may request a photo of the product in its original packaging showing the shipping label clearly.

If an exchange is necessary, please email support@cabinlow.com with your order number.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 7 business days (Monday–Friday).

Contact

Email: support@cabinlow.com
Phone: +1 514 241 8787

Last updated: March 4, 2026