FAQ

Find answers to our most frequently asked questions.

Shipping & returns

How long does shipping take in Canada?

Order processing takes 1 to 2 business days (Monday to Friday).

Once dispatched, shipping typically takes 2 to 3 business days.

The total delivery time is usually 3 to 5 business days.

Do you offer free shipping?

Yes. Standard shipping is free for all orders delivered within Canada.

Will I need to pay customs or import fees?

Orders delivered within Canada do not require customs or import fees.

The price shown on our website is the final price you pay.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

Find answers about our products

Products Information

How does the vacuum compression actually work?

The backpack includes an airtight compression chamber. Once your clothes are inside, you attach the included pump and remove the air.

What if I need to repack once I arrive?

No problem the compression system can be reused anytime.

Just place your clothes back in the chamber, attach the included pump, and remove the air again.

Won’t my bag become too heavy if I pack more?

Compression reduces volume, not weight so the weight of your bag doesn’t change.

Does it fit a 15" or 17" laptop?

Yes the padded laptop compartment fits both 15" and 17" laptops

Will the zippers hold when the bag is full

The zippers are reinforced, high-tension, and designed specifically for overstuffed travel bags